Privacy Policy

Welcome to Dr. Deepti Mishra Physiotherapy ("we", "us", "our"). We respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, or request physiotherapy services.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use www.drdeeptimishra.com ("Website") or communicate with us regarding our physiotherapy services.

By using this Website or voluntarily providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with our Website, we may collect information such as:

Information You Provide

When you contact us, request an appointment, or enquire about our services, we may collect:

• Full name
• Phone number
• Email address
• Preferred appointment date or time
• Location/address required for a home visit
• Information about your physiotherapy requirements
• Information you voluntarily provide about your health, symptoms, injury, condition, treatment history, or rehabilitation needs
• Any other information you choose to provide while communicating with us

Please provide only information that is reasonably necessary for your enquiry, appointment, or treatment.

Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, which may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Approximate usage information
• Date and time of Website access
• Referring website or page

This information may be used for website security, performance monitoring, analytics, and improving the Website.

2. How We Use Your Information

We may use the information collected from you to:

• Respond to your enquiries and messages
• Schedule and manage appointments
• Provide physiotherapy and rehabilitation services
• Arrange home-visit appointments
• Understand your treatment or rehabilitation requirements
• Communicate with you regarding appointments or services
• Provide appointment reminders or service-related updates
• Improve our Website and services
• Maintain records necessary for providing services
• Protect the security of our Website and users
• Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes unrelated to the purpose for which it was collected unless permitted or required by applicable law.

3. Health and Medical Information

If you voluntarily provide information about your health, symptoms, injuries, medical history, treatment, or rehabilitation requirements, we may use that information only as reasonably necessary to respond to your enquiry, assess your physiotherapy requirements, provide or coordinate services, maintain appropriate records, and comply with applicable legal obligations.

You should avoid submitting highly sensitive medical information through general website forms unless specifically requested.

Providing information through the Website does not by itself establish a doctor-patient or therapist-patient relationship.

4. Appointment and Contact Information

If you submit an appointment request or contact form, your information may be used to contact you regarding:

• Your requested appointment
• Availability and scheduling
• Home-visit arrangements
• Your enquiry
• Follow-up communication relating to services you have requested

We may contact you through phone, email, WhatsApp, or other communication methods you provide or use to contact us.

5. WhatsApp and Third-Party Services

Our Website may provide links or buttons that allow you to contact us through third-party services such as WhatsApp.

When you use a third-party service, your interaction may also be subject to that service provider's own privacy policy and terms.

We do not control how third-party platforms independently process information.

6. Cookies and Analytics

Our Website may use cookies or similar technologies to improve website functionality, security, performance, and user experience.

We may also use analytics or similar services to understand how visitors use our Website.

Cookies may collect information such as browser information, pages visited, approximate usage patterns, and technical information.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

7. Sharing of Personal Information

We do not sell or rent your personal information.

We may share information only where reasonably necessary, including with:

• Service providers who help operate or maintain our Website
• Website hosting, analytics, communication, or technology providers
• Professional advisers where reasonably necessary
• Government authorities or law-enforcement agencies where required by law
• Other parties where disclosure is necessary to protect legal rights, safety, security, or prevent fraud or misuse

Where third-party service providers process personal information on our behalf, we expect them to handle that information appropriately and only for the relevant purpose.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions when sharing personal information online.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate records, resolving disputes, protecting our legal interests, and complying with applicable legal requirements.

When information is no longer required and there is no legal reason to retain it, we may delete or securely dispose of it.

10. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request information about personal data we process about you
• Request correction of inaccurate or incomplete information
• Request updating of your information
• Request deletion or erasure of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Raise a privacy-related grievance or complaint

To exercise a privacy-related right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. Children's Information

Our services may include paediatric physiotherapy and rehabilitation.

Where personal information relating to a child is provided, the parent or lawful guardian should provide the information and any consent required under applicable law.

We do not knowingly seek unnecessary personal information directly from children through the Website.

12. External Links

Our Website may contain links to third-party websites, applications, social media platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

For privacy-related requests, please mention "Privacy Request" in the subject or message.

15. Grievance Redressal

If you have a concern regarding the processing of your personal information, you may first contact us using the contact details above so that we can review and address your concern.

We will handle privacy-related requests and grievances in accordance with applicable law.